HelenGorick
Helen Gorick - Glass Artist & Jeweller
Honiton, United Kingdom
Shop policies
Last updated on
May 9, 2022
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Hello and welcome to my shop. I take great pride in my work and all items are made to the highest standard and I pride myself on my customer service. I will guarantee to ship your goodies within 2 working days or your order unless a custom request.
Returns & exchanges
See item details for return and exchange eligibility.
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
Payment
Payment is by credit card via direct checkout.
Shipping
Items are sent within two working days of payment of invoice.
Items under £20 are sent out via Royal Mail standard delivery, if you require a special service for items under £20 please contact me before purchasing. The standard Royal Mail option is not an insured service, and while I do get a certificate of posting I cannot be held responsible for lost packages.
Items over £20 are sent via Royal Mail tracked and insured. In the event of a lost package, I will refund the appropriate amount once the claim has been settled by Royal Mail - http://www.royalmail.com/personal/help-and-support/royal-mails-retail-compensation-policy-for-loss
International https://personal.help.royalmail.com/app/answers/detail/a_id/327/~/making-a-claim-for-items-sent-overseas
Please note that in the case of larger claims Royal Mail's investigation can take up to 90 days.
Any duties or taxes applied to parcels sent overseas are the responsibility of the customer. Any charges from me are clearly displayed along with the shipping costs.
Items under £20 are sent out via Royal Mail standard delivery, if you require a special service for items under £20 please contact me before purchasing. The standard Royal Mail option is not an insured service, and while I do get a certificate of posting I cannot be held responsible for lost packages.
Items over £20 are sent via Royal Mail tracked and insured. In the event of a lost package, I will refund the appropriate amount once the claim has been settled by Royal Mail - http://www.royalmail.com/personal/help-and-support/royal-mails-retail-compensation-policy-for-loss
International https://personal.help.royalmail.com/app/answers/detail/a_id/327/~/making-a-claim-for-items-sent-overseas
Please note that in the case of larger claims Royal Mail's investigation can take up to 90 days.
Any duties or taxes applied to parcels sent overseas are the responsibility of the customer. Any charges from me are clearly displayed along with the shipping costs.
Additional policies and FAQs
Photographs are as accurate as possible when the item is viewed in natural daylight. However I can't guarantee they are represented perfectly for you as computer screens do differ. Please be aware that beads sold as sets may vary very slightly in size due to the handmade nature of them.